Terms And Conditions


1. Introduction

Welcome to Travel Box online store (Travel Box Ltd - IC 405380519). Travel Box is a specially designed box containing products for travel, hotel vouchers and other items.

Travel Box, through the website, makes a public offer to customers for the purchase and delivery of boxes with products supplied in various forms by various companies; To purchase a box, the user is entitled to register on the website and place an order from own account at personal expense.

These Terms and Conditions ("Terms", "Terms of Service") govern your use of our website, located at (together or separately "Service"), which is operated by Travel Box Ltd.

Please read these Terms and Conditions carefully. By accessing our website or using the website, you automatically confirm that you have read, understand and fully agree on these terms and conditions of use. If you do not fully agree with them, please do not continue to use our website and / or other services publicly offered by us.

Our Privacy Policy regulates the use of our services and explains how we collect, protect and disclose the information we receive as a result of your use of our website.

The Agreement between you and us (‘Agreement’) includes these Terms and Conditions and our Privacy Policy. You confirm that you read and understand the Agreement and agree. You also agree that the Company will process, store and use your data for marketing research purposes.

If you do not agree to the Agreement (or fail to comply), you can do not use our services.

You are responsible for maintaining the confidentiality of your account password, account-related identifiers, and all account-based activities.

By registering a unified account at, you declare and guarantee that the information sent in the registration form is true, accurate, up-to-date and complete, and you will take care to update this information from time to time to ensure its authenticity, accuracy, novelty and completeness.

We may disclose your information to protect you or others. We reserve the right to disclose your personally identifiable information as required by applicable law in Georgia and where we deem it necessary to protect our rights and / or to secure any legal action, court decision / decree or other legal process against the Website.

2. Communication

By using our Service, you declare a consent to receipt news, marketing or promotional materials and other information that may be sent by us. However, you may refuse to receive the above information with a cancellation notice sent to our email

3. Purchase / Buy

If you wish to purchase a product or service available through the Service ("Purchase"), you may need to provide relevant information for your purchase, including but not limited to your credit or debit card number, your card expiration date, your registration address and information required for delivery.

After the subscription the customer receives the box within 4 working days throughout Tbilisi after the box is ordered, and within 5 working days throughout the rest of Georgia. In case you wish to order the express delivery service, call the Travel Box company.

Terms and condition of the hotel voucher (hereinafter – voucher) placed in the box include the following terms and conditions:

Rules for use / application are attached to the other products and items placed in the box. Also the responsibility for offers proposed by the supplier to you (if any), as well as the responsibility for the quality of the items / services purchased is on supplier companies, and claims submitted by you should be directed to their name and address.

At the time of purchase, you will choose the payment method, the amount will be deducted from the card or credited to the company account based on the invoice.

You represent and warrant that: you have the legal right to use any card(s) or other payment method(s) in connection with any purchase; and that the information you provide is true, correct and complete.

The payment and purchase process may require our use of third party services. By providing your information, you give us the right to provide this information to a third party, which is a subject to our Privacy Policy.

We inform you that when you log in to the website, we collect the information sent by your browser and it is called Login Data. This may include information such as your computer's internet protocol address, browser version, our site pages visited, time spent on those pages, and other statistics.

We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to: availability of the product or service, errors in the description of the product or service or price, errors in your order or other reasons.

We reserve the right to refuse or cancel your order, if there is a suspicion of fraud or unauthorized, or illegal transaction.

We may hire a third party - companies or individuals - for the following purposes: to improve service; to provide services on our behalf; for service-related sub-services; for service analysis.

We inform you that the parties listed above may have access to your personal data. This is due to the obligations they have towards us. However, they undertake not to open or disclose this information for any other purpose.

Remember that when exchanging information over the Internet, there is no electronic production method that is 100% secure and reliable, so we cannot guarantee absolute security.

We may provide your information to an authorized third party service provider. We can present services and products through third parties. Third party service providers can perform various functions on our behalf. Such features include sending and distributing our administrative and promotional emails. We may provide your personally identifiable information to these providers so that they can execute orders, send parcels, send e-mails and mailings, remove duplicate information from customer lists, analyze databases, provide marketing assistance, carry out search results and links, provide credit, manage the website, eliminate bugs and implement customer service.

We may also obtain your personal information from individuals or entities with whom we have business relationships and provide this information to service providers in order to perform our administrative functions. Also, due to the monthly billing procedure, we periodically (in accordance with the billing policy) send a request to our service bank to deduct money from your card. We encourage partners and third-party service providers to develop and publish their own information protection policies. The use of your personally identifiable information by these individuals may be governed solely by their information protection politics and not under our control.

4. Limitation of Liability

We do not warrant that the Services or their individual components will be protected from computer viruses. To protect against such risks, you are entitled to adopt and implement individual prevention and defense measures. We are not responsible for any damage (loss) that may be caused by a computer infection or any destructive component of the Software while using the Services.

We also do not take responsibility for any damage (loss) that may result from problems or delays in the delivery of our services or their individual components.

In addition, since we are not manufacturers of products in the box, and they are manufactured by appropriate brands, we are not responsible for the quality and composition of the products provided to you. Before using the product, you should carefully read the product label or its packaging inserts and strictly follow all the manufacturer's brand instructions, guidelines and warnings to avoid allergic reactions or other side effects.

By the action of the customer, which caused damage to the hotel interior, equipment, inventory and / or its components and / or any other property damage to the hotel, as well as in case of violation of the requirements for the use of "green passport" issued by the Government of Georgia, is responsible for the customer in accordance with the rules established by law.

5. Order cancellation / Refund / Reimburse/box return

The order can be canceled within 24 hours of the order, and in this case the refund/ remuneration shall be made within 5 days of the initial date of the order.

You have the right to return Travel Box within 14 calendar days after receiving it without any grounds, in which case you should email us at the following address: about the return of Travel Box.

Travel boxes will not be accepted if any of the following conditions are met: 

A) Prior to receiving notification of the Travel Box return, we had completed the service or begun providing services with your permission; and/or
B) The item in the composition of the travel box has been opened, used, or removed.

If the box is returned, you are obliged to return the box not later than 7 calendar days after sending the notification. The travel box is returned to us at the following address: Jacob Nikoladze 5, Tbilisi. 

In the event of a boxing return, the boxing value will be reimbursed no later than the next business day after the box's return, by accruing the same amount of money used by the user, unless the user consents to the use of other payment means and does not expand.

6. Composition / Content

Any visual and text material posted on our website is the property of the Travel Box or is licensed for use. You may not distribute, modify, transmit, download, copy or use the mentioned content in whole or in part for personal commercial purposes or without the prior written permission.

7. Prohibited Use

You may use the Service only for lawful purposes and in accordance with the legal terms.

8. Analytics

We may use third-party services to monitor and analyze the use of our services.

9. User Accounts

By creating a user-account on our website, you acknowledge that the information you provide is accurate, complete and up-to-date at any time. Incorrect, incomplete or outdated information may cause your account to be terminated immediately.

You are responsible for maintaining the confidentiality of your user-account and password. You agree to take responsibility for any and all activities or actions related to your user-account and / or password. You must notify us immediately of any information about a security breach or unauthorized use of your account.

We reserve the right to refuse service providing, compile reports, remove or modify content, or suspend orders at our discretion.

10. Termination

We may terminate or stop your use of your account and access the Service immediately, without notice or liability, in our sole discretion without limitation for any reason, including but not limited to breach of the Terms.

If you want to terminate your account, you can simply stop using it.

11. Governing Law

The terms and conditions are regulated and interpreted in accordance with the legislation of Georgia, within the framework of the relevant regulatory law, without taking into account the provisions, which are in conflict with each other.

Failure by us to comply with any rights or provisions of these Terms shall not constitute a disregard of those rights. If any provision of these Terms and Conditions is deemed void or invalid by a court, the remaining provisions of these Terms shall remain in force.

12. Changes to Service

We reserve the right to make changes to our services at our sole discretion. Periodically, we may restrict access to certain parts of the Service or the entire Service to users, including registered users.

These Terms and conditions of use are subject to revision and change at any time without notice to you. The change or addition comes into force as soon as it is published on Your use of our Services following changes or additions constitutes your agreement to the new Terms.

13. Current Legislation and Jurisdiction

The Terms of Use are regulated and interpreted in accordance with the legislation of Georgia. Any dispute that arises or is related to your use / purchase of our products / services, as well as the provisions of these Terms of Use, should be submitted only to the courts of Georgia.

The invalidity of a separate provision of these Terms of Use shall not result in the invalidity of the remaining rules and regulations and shall be replaced by the rule or provision that is closest to the purpose of the invalid rule or regulation.

14. Acknowledgement

By using the Service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.